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TAPIS Studio

Delivery & Returns

We deliver orders globally. We offer different shipping options to meet your needs. Shipping rates vary based upon your order and destination, and will be indicated after you place your order. You will be contacted by a TAPIS team member to arrange the details of shipment.

All our products are made-to-order. Our estimated production and delivery time is 8 to 10 weeks, depending on the destination. You will receive a dispatch confirmation from us once your item is ready to be shipped. Our shipping partner will also contact you directly with further details on your delivery.

Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes. Due to the ongoing impact of COVID-19 and circumstances outside of our control, dispatch dates on our made-to-order products may be delayed beyond the date we specified on the website at time of purchase. We will be in touch via email if your order is affected.

If your order includes a combination of diverse items these will be dispatched separately for your convenience. We will ship the products as soon as they are ready. Due to circumstances outside of our control, the dispatch date of the product may change. We will be in touch via email if your order is affected.

We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some shipments are requested to the sender. If the delivery address changes we may need to update the delivery costs.

Please contact our Support team with your order details as soon as possible to get your order updated.

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase then the person who signs for the package confirms receipt and is accountable for the package. 

 

Once your rug has been delivered to the specified address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. If any additional taxes are needed you will be notified for approval.

We recommend that you consider the following information:

  • All orders require a signature upon receipt;
  • We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address;
  • If the courier doesn’t find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.

When your order leaves our warehouse, you will be sent a dispatch confirmation email – within this will be your order tracking number. To track your order online, please visit the carrier’s dedicated tracking site:

For DHL, click here.
For UPS, click here.

If you would like to cancel your order, please contact our team at [email protected] within 24 hours after placing your order. After this, we will deduct a 50% cancellation fee from the refund amount.

Cancellation is not possible for Custom & Bespoke orders.

Returns are not possible as our products are made-to-order. If you have any issues after the receipt of your order, please contact us at [email protected]  

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